FAQ

 

Here is our frequently asked questions page. If you have any other questions please head to our 'About Us' page.
Thanks, Vicious Instinct.

 

Pre Orders:

Generally speaking 'Pre Orders' can cause some confusion amongst customers. A 'Pre Order' is a purchase made on a not yet produced item/product. They are necessary to raise funds & gather information on sizing and quantities for said item/product. They can vary somewhat in turn around time depending purely on how many are ordered & the timeframe in which they are ordered. As soon as we have enough orders they will be sent to production and subsequently sent to you as soon as possible. If you purchase a 'Pre Order' and also purchase an 'In Stock' item, both will be sent at the same time. Please order separately if you wish to receive your 'In Stock' item earlier then the 'Pre Order'

If not enough demand is present, those who have purchased a pre order will be refunded in full or will be offered a store credit. 

Of course if you have any questions head to our 'About Us' page and get in touch!

 

What is your shipping policy?

DOMESTIC

All items sent within Australia come with free tracking.
Orders usually ship from our office within 2 working days, shipping can take anywhere from 1 day - 5 days. If you have any concerns please contact us. 

INTERNATIONAL

International orders are sent using economy air postage using 'Australia Post'. Unfortunately tracked shipping is not available directly from our checkout due to Australia Post raising their prices. Vicious Instinct is doing the best we can to offer affordable shipping prices. We also try keep our products as cheap as possible to help our international customers. If you would like to add tracking please email us at viciousinstinctrecords@gmail.com

Orders usually ship from our office within 2 working days but it is difficult to estimate arrival time for the following reasons:

  • Geographical location changes estimated arrival time.
  • Different customs regulations can affect estimated arrival time.
     

How do I order wholesale?

Email us directly at viciousinstinctrecords@gmail.com
I also offer trades to other labels, subject to stock.

 

Returns:
 

If you are unhappy with any purchase made from Vicious Instinct then please contact us directly at viciousinstinctrecords@gmail.com
We are here to help resolve any concerns

Any other questions?

If you have any other questions or concerns about our products please don't hesitate to contact us.

 

You can either navigate to the 'About Us' page or email us directly at viciousinstinctrecords@gmail.com